KNOWLEDGE OF HOW TO CHANGE
Although building knowledge is an important part of change management, it is not the building block to start with. Two distinct types of knowledge are recognized in change management:
How to change – knowing what to do during the transition.
How to perform effectively in the future state – to know the needed skills and behaviors to support the change.
Employees need to bring change to life in their day-to-day work and this can only be achieved in a context of all five milestones of individual change.