ADKAR® Model is a process-oriented approach. The Model presents five milestones of an individual’s path through the change process and those correspond to three states of change.
In the CURRENT state of change, it is important to recognize the need for change, to understand what change will bring or what will happen if the change does not happen. It is important to onboard individuals to actively support and engage in the change process.
In the TRANSITION state, the focus is on empowering people to handle the change. It is important they know what to do and are able to develop needed skills and behaviors to successfully move through this state.
In the FUTURE state, it is all about sustaining the change. It is human nature to return to a more familiar environment and it is highly important to reinforce change to achieve desired outcomes.